Intelligence Associate

ViaPath is currently seeking an Intelligence Associate (Entry Level) to join our team in Raleigh, NC.  The position will be based at the customer site.  The responsibility of the Intelligence Associate will be to transcribe recorded audio from phone-based interactions using proprietary software tools.  The selected candidate will have the opportunity to utilize training and experience to assist Corrections Investigations staff in the development of actionable intelligence within the facilities supported. 

• Listen to calls to extract data to help identify trends within the facilities
• Collects and compiles data
• Assist facility staff with investigations by utilizing specialized software
• Establish a fundamental understanding of the facility’s operation to include policies and procedures, and data sources available for analysis
• Proactively assist in helping the customer to accomplish objectives and mission
• Submit detailed reports to customer regarding intelligence findings
• Fulfill requests for all call recordings or other related data as authorized and requested
• Participation in court or other administrative related hearings as needed

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.