Account Manager

ViaPath is seeking an Account Manager to join our growing sales team. The selected individual will be responsible for delivering against net revenue targets (renewal and upsell) across ViaPath ‘growth’ product categories with respect to accounts with the existing phone business.  

This position will be based in Phoenix, AZ with a requirement to travel in Arizona, New Mexico, Nevada, and California.

• Develop and maintain assigned client, customer, and partner relationships
• Coordinates Buyer / Channel Partner
• Handle client communications and respond thoughtfully, strategically and in a timely manner, triaging communications as necessary
• Educate assigned client, customers, and partners on ViaPath products and service to identify growth opportunities
• Support the RFP/RFI process using client, customer, and partner in-depth knowledge working with cross functional teams
• Manage, document, and forecast a pipeline of opportunities to drive retention and growth of both existing and new business
• Conduct client and customer success activities to retain and build business including communicating Service Requirements
• Coordinates Tradeshow activities
• Develop and report monthly sales activity documentation – Sales Plays, Account Health, Financial Performance, etc.
• Document quotes and other sales activities SalesForce
• Coordinate with internal and external stakeholders to maintain transparency and effective communication
• Anticipate problems, assess, and mitigate risks and proactively provide solutions
• Prepare client and team meeting agendas, lead client and team meetings
• Maintain the minimum weekly/daily metrics, and ensure quota is met consistently
• Develop and deliver client reports as needed
• Understand the changing business and technology issues and needs that our customers and potential customers face
• Partner with Field Services team(s) to ensure overall account satisfaction

• A Bachelor’s degree in Sales, Business Management, or related field is preferred; 4 years of experience required in lieu of degree.
• 2-5 years of client service experience, client management and/or sales experience, or corrections experience working with ViaPath products.
• Demonstrated ability to develop multi-threaded relationships with clients and a proven track record of high customer satisfaction.
• Ability to lead a team of professionals at various career levels, tied to distinct groups within the organization to drive the overall strategic account growth plan.
• Ability to manage multiple accounts and varied customer contacts.
• Ability to upsell at existing accounts.
• Recognized by others as a strong communicator and collaborator.
• Polished and seasoned presenter.
• Relatable and able to carry conversations on a wide range of subjects and adapt to the environment
• Experience in servicing, supporting, or selling relationship-based services in industries with a long sales cycle and frequent interaction with government entities at a prominent level, is preferred.
• Driven individual with ability to work independently in a competitive marketplace.
• Technical background and/or ability to acquire technical knowledge to break solutions down for non-technical customers.
• Experience with Salesforce.com or similar CRM applications.
• Ability to travel up to 50% monthly.

ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.

ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic or category protected by federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.