Communications Monitoring Supervisor

ViaPath is seeking Communications Monitoring Supervisor to join our team working with our client in Tallahassee, FL. The responsibility of the Communications Monitoring Supervisor will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.

This position will be on site and worked out of our Call Monitoring offices in Tallahassee, FL.

• Perform all aspects associated with staffing a team to include hiring, coaching, annual evaluations, and any necessary corrective action
• Manage and motivate a team to ensure corporate goals are met to include specified number of calls monitored by the team(s)
• Establish and promote a positive work environment conducive to attaining goals and objectives
• Assist team in the monitoring of communications as necessary to attain goals and objectives
• Leverage ViaPath provided proprietary techniques and strategies to identify calls for monitoring
• Operate and leverage tools within ViaPath command to efficiently and effectively monitor specified call volumes
• Provide attentive listening to pre-recorded communications between parties for prolonged periods of time
• Accurately detect communications indicative of illicit and/or security-threat behavior
• Accurately document the content of calls containing communication(s) of interest
• Provide timely notification to supervisor and/or customer of all illegal and/or security threat behaviors
• Mentor team members in monitoring techniques and best practices.
• Assist supervisory staff in training and guiding team members.
• Assist team in achieving quantitative goals set for the team.

• Applicant should possess a minimum of two years of management experience, with a focus in the criminal justice or corrections industry preferred
• Excellent verbal and written communication skills
• Proficient in Microsoft Windows OS and Microsoft Suite
• Proficient typing/keyboarding skills
• Ability to monitor communications for prolonged periods of time while maintaining an extreme attention to detail
• Ability to work in a fast-paced environment and meet competing deadlines
• Strong problem-solving skills with an interest and ability to conduct analysis and report on findings
• Ability to handle confidential information.
• Fluency (written and verbal) in English is required. Fluency (written and verbal) in Spanish is desired
• Ability to effectively train and mentor new and existing team members
• Ability to promote and support an upbeat positive work environment
• Ability to monitor and meet quantitative corporate goals and objectives

ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government.  ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates. 

ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.