Job Listings

The Technical Project & Release Manager leads Enterprise IT services planning and execution while overseeing technical coordination across development, testing, operations, and governance groups. This role manages system access and profile management processes, ensures compliance with established Change Control procedures, and drives automation and process improvements across release workflows. The manager is responsible for aligning multiple project teams, maintaining documentation standards, and delivering stable, predictable releases for complex IT environments.

ViaPath is looking for a Telecommunication Technician 2 (Site Admin Technician 2) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.      This position will be based at the client site in Central Falls, RI.

ViaPath is currently seeking a Site Administrator 3 to join our team. The Site Administrator is responsible for managing key functions of client process administration and operational support. They are also responsible for inputting all information required for inmate accounts, telephone call records and recording.   This position will be based at the client site in Detroit, MI. 

ViaPath is seeking Phone Monitoring Representative(s) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.   This position will be worked out of our offices in Tallahassee, FL; Mon-Fri, 1st shift.

We are seeking a highly analytical and detail-oriented Senior Data Analyst to join our finance team. This role will be instrumental in driving data-informed decision-making by leveraging advanced financial modeling, reporting, and analysis. The ideal candidate will have strong experience with Microsoft Dynamics 365 Finance and Operations (D365FO), Power BI, and SQL to support financial planning, forecasting, and performance analysis.   Hybrid position to be based at the ViaPath office in Falls Church, VA.

ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be based at the client site in Laredo, TX with a requirement to travel to other sites as needed.

ViaPath is seeking a Digital Forensic Analyst. The analyst will provide direct forensic services to customer staff.  While in this critical position, you will have the opportunity to utilize your training and experience to forensically extract data from legally seized cellular devices, analyzing said data, and assist investigative staff in the development of actionable intelligence within the facilities and outside law enforcement.  The selected candidate will be team oriented, capable of multitasking, and possess excellent verbal and written communication skills.    This position will be based at the customer site in...

ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be based at the customer site and will be responsible for supervising a team of currently incarcerated individuals within the Ohio DRC operations.  The team is responsible for repairing, re-qualifying, and refurbishing ViaPath Android tablet computers including testing, component replacement and configuration broken tablets.   This position will be based at the client site located in Grafton, Ohio.

ViaPath is seeking Administrative Communications Monitor (Entry Level) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.   This position will be worked out of our offices in Tallahassee, FL; Mon-Fri, 1st...

ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be based at the client site in Charlotte, NC. 

ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team.  Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services.  Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.   This position will be based at the customer site with a requirement to travel to other...

ViaPath is seeking Technical Support Representatives – Tier 1 to join our team in our Tech Support department. The Technical Support Representative 1 is the first line of technical support and will be responsible for answering and resolving technical support issues that our customers are encountering with ViaPath products. We are seeking candidates who thrive in a fast-faced environment that deals with highly complex products. The ideal candidate will be team oriented, able to work on multiple tasks simultaneously, exude excellent research and communication skills, and be able to document thoroughly.   Position will be based at the ViaPath office located in Dallas, TX.

ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be based at the customer site in Manassas, VA.

ViaPath is seeking a Digital Forensic Analyst. The analyst will provide direct forensic services to customer staff.  While in this critical position, you will have the opportunity to utilize your training and experience to forensically extract data from legally seized cellular devices, analyzing said data, and assist investigative staff in the development of actionable intelligence within the facilities and outside law enforcement.  The selected candidate will be team oriented, capable of multitasking, and possess excellent verbal and written communication skills.    This position will be based at the customer site in...

Under the direction of the Field Service Manager, but working largely independently, the Site Administration Technician 1 will handle field service maintenance, inventory and repairs with deployed inmate tablets and inmate call processing equipment at multiple assigned facilities.  Ensuring all internal processes, procedures, and contractual repair timelines are adhered to.    The position will be based at the customer site with a requirement to travel to additional sites as needed.

ViaPath is seeking a Service Excellence Supervisor (SES) for our weekday day shift. The position will report to the Director of Technical Services and will oversee Channel Partners, VIP Customer Interactions, and Investigative Discovery for chronic issues for our customers . The focus will be to ensure VIP customers are being solutioned successfully through resolution which will include coordinating resources and communicating between multiple teams and the customer.  The Service Excellence Supervisor will provide regular reporting to management to identify chronic issues and work closely with the tier 3 regional incident coordinators to ensure proper feedback from the field is identified and...

ViaPath is seeking an Intelligence Analyst to join our team. The responsibility of the Intelligence Analyst will be to provide direct support to the customer staff.  While in this critical position, you will have the opportunity to utilize your training and experience to assist corrections investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established timeframes.  The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.    This position will be worked on site at our client's...

We are currently seeking a Senior Network Engineer to join our team. This role is responsible for providing advanced planning, design, deployment, operations, migrations, consolidations, monitoring and break-fix for Local/Wide Area Networks to meet current and future needs of ViaPath’s Data Centers, nationwide business offices, nationwide customer locations and internet connectivity. Role requires knowledge and or experience with premise and cloud-based networking services.   This position will be based at the ViaPath office.

ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be based at the client site with a requirement to travel to other sites as needed.

ViaPath is seeking Administrative Communications Monitors (Entry Level) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.   This position will be worked out of our offices in Tallahassee, FL; Mon-Fri, 1st...

ViaPath is seeking a Software Quality Assurance Manager to join our team. The ideal candidate will have strong software quality assurance tools and best practices experience, along with a solid technical background and understanding of software development fundamentals. Candidate must be proficient in automated software testing and working in an Agile development environment. Previous testing, troubleshooting and coding experience in a QA, Development or other technical role is a requirement for success in this position.   The primary function of this role will be to manage the QA staff of onsite, remote, near shore and offshore members. Developing, implementing, and maintaining a system of quality and...

ViaPath is seeking Administrative Communications Monitors (Entry Level) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.   This position will be worked out of our offices in Tallahassee, FL; Mon-Fri, 1st shift.

ViaPath is seeking an Intelligence Analyst to join our team. The responsibility of the Intelligence Analyst will be to provide direct support to the customer staff.  While in this critical position, you will have the opportunity to utilize your training and experience to assist corrections investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established timeframes.  The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.    Position will be based at the client site in Columbus,...

ViaPath is seeking an Intelligence Analyst to join our team. The responsibility of the Intelligence Analyst will be to provide direct support to the customer staff.  While in this critical position, you will have the opportunity to utilize your training and experience to assist corrections investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established timeframes.  The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.    Position to be remote based in the...

ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be based at the client site in Raleigh, NC with travel to additional client sites as needed.

ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be based at the client site in Columbia, SC. 

ViaPath is seeking an Intelligence Analyst to join our team. The responsibility of the Intelligence Analyst will be to provide direct support to the customer staff.  While in this critical position, you will have the opportunity to utilize your training and experience to assist corrections investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established timeframes.  The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.    This position will be worked on site at our client's...

ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be based at the client site in Laredo, TX with a requirement to travel to other sites as needed.

ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be based at the customer site and will be responsible for supervising a team of currently incarcerated individuals within the NC Deptartment of Corrections.  The team is responsible for repairing, re-qualifying, and refurbishing ViaPath Android tablet computers including testing, component replacement and configuration broken tablets.   Position will be based at the customer site located in Burgaw, NC.