The Senior Analyst Applications Support serves as an advanced resource for supporting end users of a jail management software platform. This role handles complex workflow issues, mentors junior analysts, and partners with development and product teams to resolve systemic problems and implement enhancements. The Senior Analyst also contributes to process improvement and user training initiatives.
This is a hybrid position (office/home) with a requirement to be based at one of the ViaPath offices: Altoona, PA or Pittsburgh, PA. Standard work hours with a requirement to work a rotating on-call schedule.
ViaPath is seeking Technical Support Representatives – Tier 1 to join our team in our Tech Support department. The Technical Support Representative 1 is the first line of technical support and will be responsible for answering and resolving technical support issues that our customers are encountering with ViaPath products. We are seeking candidates who thrive in a fast-faced environment that deals with highly complex products. The ideal candidate will be team oriented, able to work on multiple tasks simultaneously, exude excellent research and communication skills, and be able to document thoroughly.
Position will be based at the ViaPath office located in Fruitland,...
ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Manassas, VA with travel to additional sites as needed.
ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team. Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Hartsville, TN with travel to...
ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team. Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Whiteville, TN with travel to...
ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team. Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Gallatin, TN with travel to additional...
ViaPath Technologies is seeking a Director, Finance, to join our team in Falls Church, VA. The Director, reporting directly to the SVP, Finance, will lead a finance team responsible for the timely analysis and delivery of key financial information to both internal and external stakeholders. This position has oversight of internal revenue and cost reporting, month-end analysis, reporting and analysis, budgeting, and forecasting. Key deliverables include monthly financial reports, performance analytics, lender decks, board briefings, rolling forecasts, annual financial plans, long range plans, as well as operating and capital budgets.
ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
ViaPath is seeking Phone Monitoring Representative(s) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.
This position will be worked out of our offices in Tallahassee, FL; Mon-Fri, 1st shift.
ViaPath is seeking Technical Support Representatives – Tier 1 to join our team in our Tech Support department. The Technical Support Representative 1 is the first line of technical support and will be responsible for answering and resolving technical support issues that our customers are encountering with ViaPath products. We are seeking candidates who thrive in a fast-faced environment that deals with highly complex products. The ideal candidate will be team oriented, able to work on multiple tasks simultaneously, exude excellent research and communication skills, and be able to document thoroughly.
This position will be based at the ViaPath office located in Dallas,...
ViaPath is seeking a Supervisor of Technical Services to oversee a portion of our Technical Support team that provide technical assistance on various product lines. We provide hardware and software telecommunications solutions, and our support staff are responsible for the entire application ecosystem. This position will oversee a multi-discipline team focused on providing excellent front line support to our facilities. The focus areas are on quality, consistency, and first call resolution. We are seeking an experienced leader who is very familiar with technical call center protocols/technologies, and has a track record of expressing expectations, and then successfully managing staff to those expectations.
ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be based at the customer site and will be responsible for supervising a team of currently incarcerated individuals within the Indiana Department of Correction's ICI Industries operations. The team is responsible for repairing, re-qualifying, and refurbishing ViaPath Android tablet computers including testing, component replacement and configuration broken tablets.
Position will be based at the client site.
ViaPath is looking for a Telecommunication Technician 2 (Site Admin Technician 2) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Central Falls, RI.
ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Chesterfield, VA.
ViaPath is seeking Phone Monitoring Representative(s) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.
This position will be worked out of our offices in Tallahassee, FL; Mon-Fri, 1st shift.
ViaPath is currently seeking a Network Infrastructure Senior Manager to join our team. Responsibilities will include managing the staff and overall activities associated with ViaPath network infrastructure deployment and operational readiness.
This position is a hybrid opportunity based at the ViaPath office located in Dallas, TX.
ViaPath is seeking a Digital Forensic Analyst. The analyst will provide direct forensic services to customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to forensically extract data from legally seized cellular devices, analyzing said data, and assist investigative staff in the development of actionable intelligence within the facilities and outside law enforcement. The selected candidate will be team oriented, capable of multitasking, and possess excellent verbal and written communication skills.
This position will be based at the customer site in...
ViaPath is currently seeking an Installation Manager to join our growing team. The Installation Manager collaborates with various stakeholders such as the program/project manager, installation technicians, and facility corrections staff to ensure successful facility installations. This role has oversight of an installation team dedicated to the delivery and installation of products.
Remote based position with a requirement to travel to client sites. Position to be based in the Altoona, PA surrounding area. The Installation...
ViaPath is currently seeking an Installation Manager to join our growing team. The Installation Manager collaborates with various stakeholders such as the program/project manager, installation technicians, and facility corrections staff to ensure successful facility installations. This role has oversight of an installation team dedicated to the delivery and installation of products.
Remote based position with a requirement to travel to client sites. Position to be based in Florida, Georgia, or South Carolina. The...
ViaPath is currently seeking a Regional Manager of Installation to join our rapidly growing, fast paced team. The Regional Manager of Installation will be responsible for project oversight for multiple project installation teams simultaneously. Responsibilities will include the following components: leadership, operational/financial planning and management, quality control management, workforce management including contractors, risk management, and community relations.
This position is a hybrid opportunity based at the ViaPath office...
ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be based at the customer site and will be responsible for supervising a team of currently incarcerated individuals within the Ohio DRC operations. The team is responsible for repairing, re-qualifying, and refurbishing ViaPath Android tablet computers including testing, component replacement and configuration broken tablets.
This position will be based at the client site located in Grafton, Ohio.
ViaPath is currently looking for a Sales Engineer (SE) to join our growing team. The SE will partner with the business development team to drive new business and revenue growth by providing technical expertise, competitive positioning, and product solutioning to current and prospective customers.
This is a remote based position with a requirement to travel up to 50-75% of the time. Position can be based anywhere in the US located near an airport to meet the travel requirements for the position.
ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Mason, TN.
ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Watonga, OK.
ViaPath is seeking Administrative Communications Monitor (Entry Level) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.
This position will be worked out of our offices in Tallahassee, FL; Mon-Fri, 1st...
ViaPath is seeking Technical Support Representatives – Tier 1 to join our team in our Tech Support department. The Technical Support Representative 1 is the first line of technical support and will be responsible for answering and resolving technical support issues that our customers are encountering with ViaPath products. We are seeking candidates who thrive in a fast-faced environment that deals with highly complex products. The ideal candidate will be team oriented, able to work on multiple tasks simultaneously, exude excellent research and communication skills, and be able to document thoroughly.
Position will be based at the ViaPath office located in Dallas, TX.
ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in McCook, NE with a requirement to travel to other client sites as needed.
ViaPath is seeking a Digital Forensic Analyst. The analyst will provide direct forensic services to customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to forensically extract data from legally seized cellular devices, analyzing said data, and assist investigative staff in the development of actionable intelligence within the facilities and outside law enforcement. The selected candidate will be team oriented, capable of multitasking, and possess excellent verbal and written communication skills.
This position will be based at the customer site in...
ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team. Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Bunker Hill, IN.
Under the direction of the Field Service Manager, but working largely independently, the Site Administration Technician 1 will handle field service maintenance, inventory and repairs with deployed inmate tablets and inmate call processing equipment at multiple assigned facilities. Ensuring all internal processes, procedures, and contractual repair timelines are adhered to.
The position will be based at the customer site with a requirement to travel to additional sites as needed.
ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be servicing our client facilities in San Fransico, CA.
ViaPath is seeking a Service Excellence Supervisor (SES) for our weekday day shift. The position will report to the Director of Technical Services and will oversee Channel Partners, VIP Customer Interactions, and Investigative Discovery for chronic issues for our customers . The focus will be to ensure VIP customers are being solutioned successfully through resolution which will include coordinating resources and communicating between multiple teams and the customer. The Service Excellence Supervisor will provide regular reporting to management to identify chronic issues and work closely with the tier 3 regional incident coordinators to ensure proper feedback from the field is identified and...
The Senior Analyst Applications Support serves as an advanced resource for supporting end users of a jail management software platform. This role handles complex workflow issues, mentors junior analysts, and partners with development and product teams to resolve systemic problems and implement enhancements. The Senior Analyst also contributes to process improvement and user training initiatives.
This is a hybrid position (office/home) with a requirement to be based at one of the ViaPath offices: Altoona, PA or Pittsburgh, PA. Standard work hours with a requirement to work a rotating on-call schedule.
We are currently seeking a Senior Network Engineer to join our team. This role is responsible for providing advanced planning, design, deployment, operations, migrations, consolidations, monitoring and break-fix for Local/Wide Area Networks to meet current and future needs of ViaPath’s Data Centers, nationwide business offices, nationwide customer locations and internet connectivity. Role requires knowledge and or experience with premise and cloud-based networking services.
This position will be based at the ViaPath office.
ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site with a requirement to travel to other sites as needed.
ViaPath is seeking Administrative Communications Monitors (Entry Level) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.
This position will be worked out of our offices in Tallahassee, FL; Mon-Fri, 1st...
ViaPath is seeking Administrative Communications Monitors (Entry Level) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.
This position will be worked out of our offices in Tallahassee, FL; Mon-Fri, 1st shift.
ViaPath is seeking an Intelligence Analyst to join our team. The responsibility of the Intelligence Analyst will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist corrections investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established timeframes. The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.
Position will be based at the client site in Columbus,...
The QA Engineer is responsible for ensuring the quality and stability of both software and hardware products through the design, development, and execution of manual and automated tests. This is a hybrid role in Dallas, TX. Responsibility involves close collaboration with cross-functional teams to support software releases and maintain high product standards. The ideal candidate brings extensive experience in software testing, excellent hardware troubleshooting skills, strong documentation practices, an understanding of QA methodologies, and the ability to test in complex environments, including virtual and intranet-based systems.
ViaPath is seeking an Intelligence Analyst to join our team. The responsibility of the Intelligence Analyst will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist corrections investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established timeframes. The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.
This position will be worked on site at our client's...
ViaPath is seeking an experienced, proactive, and solutions-focused Manager, Legal Operations to assist in driving operational change and modernization through the design and implementation of processes and systems aimed at promoting the day-to-day efficiency and effectiveness of the Legal team. This role will report directly to the General Counsel and will be responsible for maintaining minute books, supporting transactions and filings, including with the SEC and other regulatory agencies, subsidiary management, responding to subpoenas, record and FOIA requests, litigation management and support, and law firm invoice management, together with developing, implementing, and managing an array of programs to assist the in-house legal...
ViaPath is currently seeking a Field Services Manager to join our team. The position will report to the RVP of Field Services and will supervise ViaPath internal teams and vendor dedicated and non-dedicated site technicians servicing the ViaPath deployed products at customer facilities.
The selected candidate will be team oriented, able to work on multiple projects simultaneously, and have excellent communication skills, all while providing both internal and...
ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be based at the customer site and will be responsible for supervising a team of currently incarcerated individuals within the NC Deptartment of Corrections. The team is responsible for repairing, re-qualifying, and refurbishing ViaPath Android tablet computers including testing, component replacement and configuration broken tablets.
Position will be based at the customer site located in Burgaw, NC.
