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The Associate Vice President (AVP), Service Excellence – Channel Partner, is responsible for managing day-to-day service execution and operational performance for an assigned portfolio of Channel Partner accounts. Reporting to the Senior Vice President for Service Excellence, the AVP executes established service strategies, monitors operational performance, identifies trends and service gaps, and coordinates corrective actions with internal teams, channel partners, and subcontractors.
This position serves as an operational liaison for assigned Channel Partners and provides...
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ViaPath is seeking Phone Monitoring Representative(s) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.
Shifts available: Monday - Friday, 7:00AM...
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ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
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ViaPath is seeking a Senior Intelligence Analyst to join our team. The responsibility of the Senior Intelligence Analyst will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist corrections investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established timeframes. The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.
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ViaPath is seeking an Sr Account Executive to join our growing sales team. The selected individual will be responsible for new business/customer acquisition for inmate telephone and tablet contracts, delivering against net revenue targets.
This is a remote based position located in one of the following states: Alabama, Mississippi, Tennessee, Arkansas, Georgia, North Carolina, South Carolina, and Florida with a requirment to travel up to 75% of the time. Must be located within one of the listed states and must be local to an airport to meet the travel requirement.
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ViaPath is seeking a Senior Account Manager to join our growing sales team. The selected individual will be responsible for delivering against net revenue targets (renewal and upsell) across ViaPath ‘growth’ product categories with respect to accounts with the existing business.
Position is a remote based role located in VA or PA with a requirement to travel up to 75% of the time.
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ViaPath is seeking a Senior Account Manager to join our growing sales team. The selected individual will be responsible for delivering against net revenue targets (renewal and upsell) across ViaPath ‘growth’ product categories with respect to accounts with the existing business.
This position will be remote based within the region it will be supporting (Central Region). For consideration, candidates must be based in one of the following states: TX, LA, ND, SD, NE, OK, KS, IA, IL, WI, MO, IN, OH, MI. Candidates must be located locally to an airport in...
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ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site with a requirement to travel to other sites as needed.
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ViaPath is seeking a Criminal Intelligence Analyst to join our team. The responsibility of the Intelligence Analyst will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist corrections investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established timeframes. The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.
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ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be worked on site at our customer's facility in Allentown, PA.
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ViaPath is seeking a Criminal Intelligence Analyst to join our team. The responsibility of the Intelligence Analyst will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist corrections investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established timeframes. The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.
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ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
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The Proposal Development Department is seeking a Proposal Content Manager to lead the strategy, governance, organization, and continuous improvement of ViaPath’s proposal knowledge base and reusable sales content. This role serves as the owner of the Company's proposal content ecosystem, ensuring proposal teams have timely access to accurate, compliant, and compelling content that improves proposal quality, efficiency, and win rates. The position combines proposal expertise, knowledge management, AI-enabled content optimization, and visual communication to support business development across ViaPath's integrated correctional technology solutions.
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ViaPath is seeking Phone Monitoring Representative(s) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.
Shifts available: Monday - Friday, 7:00AM...
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ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Indian Springs, NV with travel to additional sites.
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Under the direction of the Field Service Manager, but working largely independently, the Site Administration Technician 1 will handle field service maintenance, inventory and repairs with deployed inmate tablets and inmate call processing equipment at multiple assigned facilities. Ensuring all internal processes, procedures, and contractual repair timelines are adhered to.
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ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team. Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Phoenix, AZ with travel to additional...
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ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position's work base will be in Leesport, PA, and will be responsible to travel to multiple client sites within the assgined Eastern PA territory.
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ViaPath is seeking Technical Support Representatives – Tier 1 to join our team in our Tech Support department. The Technical Support Representative 1 is the first line of technical support and will be responsible for answering and resolving technical support issues that our customers are encountering with ViaPath products. We are seeking candidates who thrive in a fast-faced environment that deals with highly complex products. The ideal candidate will be team oriented, able to work on multiple tasks simultaneously, exude excellent research and communication skills, and be able to document thoroughly. This position wil be based at ViaPath Office in Dallas.
Shift schedule: ...
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ViaPath is looking for a Part-Time Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
Part-time position (20 hours per week) with a requirement to be on customer site Monday - Thursday, 8:00AM - 1:00PM. Schedule could vary depending on business needs. This position is NOT REMOTE.
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We are currently seeking a Network Engineer to join our team. This role is responsible for providing advanced planning, design, deployment, operations, migrations, consolidations, monitoring and break-fix for Local/Wide Area Networks to meet current and future needs of ViaPath’s Data Centers, nationwide business offices, nationwide customer locations and internet connectivity. Role requires knowledge and or experience with premise and cloud-based networking services.
Position will be based at the ViaPath office located in Dallas, TX.
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ViaPath is currently seeking a Network Infrastructure Manager to join our team. Responsibilities will include managing the staff and overall activities associated with ViaPath network infrastructure deployment and operational readiness.
This is a hybrid based position located at the ViaPath office in Dallas, TX.
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ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position is based at the client site in Hurricane, UT with travel to additional sites.
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ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team. Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Farmington, NM with travel to...
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ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Watonga, OK.
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The Project Manager within the PMO group will be responsible for leading the performance of tasks necessary to ensure the most efficient and effective execution of the contract, resulting in successful cost, schedule, and performance of the contract plan.
This position will support the West Region. Candidates must be based in one of the following states: AZ, CA, HI, OR, WA, NV, ID, UT, MT, WY, CO, NM. This is a remote based position with a requirement to travel up to 75% of the time.
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The Project Manager within the PMO group will be responsible for leading the performance of tasks necessary to ensure the most efficient and effective execution of the contract, resulting in successful cost, schedule, and performance of the contract plan.
Position is a hybrid role based at the ViaPath office located in Altoona, PA with a requirement to travel up to 75% of the time.
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ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site located in Great Bend, KS with a requirement to travel to other sites as needed.
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ViaPath is seeking a highly skilled Treasury Operations Staff Accountant. Reporting directly to the Manager of Treasury Operations, you will assist in reconciliation of product reporting between the customers system and the company internal systems. The Treasury Operations Accounts Receivable team is an essential function in the Finance & Treasury Organization. This role involves providing customer support by researching invoice report discrepancies that may occur between systems and products. You will then facilitate contact with both internal and external data engineering teams to ensure prompt and accurate resolution. This process is an integral part in invoicing and cash flow. The position will support the Manager of Treasury...
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ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be worked onsite at our customer's facility in Laredo, TX.
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ViaPath is seeking Phone Monitoring Representative to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.
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ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
Part-time position (20 hours per week) with a requirement to be on customer site Monday - Thursday, 8:00AM - 1:00PM. Schedule could vary depending on business needs.
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ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site in Watonga, OK.
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ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the client site with a requirement to travel to other sites as needed.
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ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team. Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the customer site in Whiteville, TN with travel to...
