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Job Locations US-VA-Alberta
ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be based at the customer site in Alberta, VA.  This is a PT position working M, W, F 8am-4:30pm
Category
Service Excellence-Onsite Field Services
ID
2024-3027
Position Type
Regular Part-Time
Job Locations US-IN-Indianapolis
ViaPath is seeking an Associate Intelligence Analyst to join our team working with our clients. The responsibility of the Associate Intelligence Analyst will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist Corrections Investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established time frames. The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.  
Category
Intelligence
ID
2024-3026
Position Type
Regular Full-Time
Job Locations US-TX-Grand Prairie
ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be responsible for working with the Tablet Repair Manager to stand up this new team within the Production group.  The Tablet Repair team will be responsible for testing, repairing and / or determining disposition of computer tablets as they are returned from deployment under ViaPath’s RMA program.  The Supervisor will be responsible for ensuring overall success to include building, leading, and mentoring a team while ensuring deliverables are being met.   We are seeking a Supervisor for the second shift team tablet repair team (4:00PM - 12:30AM...
Category
Enterprise Systems-Tablet Repair
ID
2024-3021
Position Type
Regular Full-Time
Job Locations US-TX-Grand Prairie
ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be responsible for working with the Tablet Repair Manager to stand up this new team within the Production group.  The Tablet Repair team will be responsible for testing, repairing and / or determining disposition of computer tablets as they are returned from deployment under ViaPath’s RMA program.  The Supervisor will be responsible for ensuring overall success to include building, leading, and mentoring a team while ensuring deliverables are being met.   We have two Supervisor positions open overseeing the day shift teams.  One opening will oversee a team working...
Category
Enterprise Systems-Tablet Repair
ID
2024-3019
Position Type
Regular Full-Time
Job Locations US-SC-Columbia
ViaPath is seeking an Evidence Technician to join our National Cellular Forensic Lab (NCFL) branch in Columbia, SC.  The position will be based at the customer site.  The responsibility of the Evidence Technician will be to provide direct forensic services to customer staff.  While in this critical position, you will have the opportunity to utilize your training and skillset to properly manage the intake, tracking and disposal of electronic evidence submitted to the NCFL.  The selected candidate will be team oriented, capable of multitasking, and possess excellent organizational, verbal and written communication skills.  
Category
Intelligence
ID
2024-3018
Position Type
Regular Full-Time
Job Locations US-FL-Tallahassee
ViaPath is seeking Phone Monitoring Representative to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.   This position will be worked out of our Tallahassee, FL offices (1st shift, Mon-Fri).
Category
Intelligence
ID
2024-3017
Position Type
Regular Full-Time
Job Locations US-CA-Sacramento
ViaPath is currently seeking a Client Account Administrator to join our team. The Site Administrator is responsible for managing key functions of client process administration and operational support. They are also responsible for inputting all information required for inmate accounts, telephone call records and recording.   This position will be worked out of our Sacramento, CA offices (hybrid - 3 day per week in office, 2 days remote)
Category
Service Excellence-Onsite Field Services
ID
2024-3015
Position Type
Regular Full-Time
Job Locations US-VA-Falls Church
This role will be responsible for building and maintaining a positive online presence across ViaPath corporate, Foundation, and 2C Workforce Solutions accounts as well as managing and promoting the community of users associated with our individual product lines. In this role you need to be highly supportive of ViaPath’s mission to help break the cycle of incarceration through transformative technology and services for incarcerated individuals, their support network, correctional agencies, and returning citizens. Responsibilities include developing and maintaining the social media calendar across all channels. Fostering a sense of community by crafting content that prompts responses or conversations, coordinating contests, or...
Category
Marketing
ID
2024-3005
Position Type
Regular Full-Time
Job Locations US-IL-Chicago
The Regional Vice President, Service Delivery is responsible for the operational effectiveness of the field service organization across the assigned region and reports to the Senior Vice President for Service Excellence.  With a heavy emphasis on customer service excellence, the RVP will focus on partnering with the ViaPath customers to ensure field service performance meets expectations and results in continuous customer satisfaction.  The ideal candidate is an action-oriented self-starter who is customer focused, top-notch team leader and possesses exceptional communication skills. The RVP role requires attention to detail, total operational awareness, exceptional problem-solving skills, timely action and...
Category
Service Excellence-Field Services
ID
2024-3000
Position Type
Regular Full-Time
Job Locations US-FL-Tallahassee
The Regional Vice President, Service Delivery is responsible for the operational effectiveness of the field service organization across the assigned region and reports to the Senior Vice President for Service Excellence.  With a heavy emphasis on customer service excellence, the RVP will focus on partnering with the ViaPath customers to ensure field service performance meets expectations and results in continuous customer satisfaction.  The ideal candidate is an action-oriented self-starter who is customer focused, top-notch team leader and possesses exceptional communication skills. The RVP role requires attention to detail, total operational awareness, exceptional problem-solving skills, timely action and...
Category
Service Excellence-Field Services
ID
2024-2999
Position Type
Regular Full-Time
Job Locations US-NE-Lincoln
ViaPath is looking for a Telecommunication Technician 2 (Site Admin Technician 2) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.   
Category
Service Excellence-Onsite Field Services
ID
2024-2994
Position Type
Regular Full-Time
Job Locations US-OH-Cleveland
ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be serving our clients in and around the Cleveland, OH region.  
Category
Service Excellence-Field Services
ID
2024-2992
Position Type
Regular Full-Time
Job Locations US-OH-Dayton
Under the direction of the Field Service Manager, but working largely independently, the Telecom Site Technician will handle field service maintenance, inventory and repairs with deployed inmate tablets and inmate call processing equipment at multiple assigned facilities.  Ensuring all internal processes, procedures, and contractual repair timelines are adhered to.    This position will be serving our clients in the Dayton, OH region.
Category
Service Excellence-Field Services
ID
2024-2991
Position Type
Regular Full-Time
Job Locations US-GA-Atlanta
ViaPath Technologies is seeking a Business Development Account Executive to join our 2C Workforce Solutions team (2CWS). 2CWS, a ViaPath Technologies company, is a community staffing partner that focuses on temp, temp-to-perm and direct hire placements for second chance candidates. We are focused on connecting people with opportunities to make a difference. Our motivation is to make impactful changes to the lives of our candidates, our business partners and employers, and the communities to which we support. Join Us.   Position will be remote based with a requirement to travel up to 50% of the time, sometimes more depending on where clients and client prospects are located.  Must be based in the...
Category
Business Development
ID
2024-2989
Position Type
Regular Full-Time
Job Locations US-TX-Dallas
ViaPath is seeking a Software Engineer Manager to join our team. The ideal candidate will have current experience managing one or more full-stack technologies such as Java, Ruby, and Angular. The ideal candidate should be up to date on recent software engineering best practices and be proficient with Java and Spring framework, along with a solid technical background and understanding of software development fundamentals. Candidate must be proficient in software development and working in an Agile development environment. Previous management, troubleshooting and coding experience in a development role or other technical role is a requirement...
Category
Technology-Engineering
ID
2024-2983
Position Type
Regular Full-Time
Job Locations US-PA-Altoona
ViaPath is seeking a Software Quality Assurance Manager to join our team. The ideal candidate will have current experience in managing a team that uses software quality assurance tools and best practices, along with a solid technical background and understanding of software development fundamentals. Candidate must be proficient in automated software testing and working in an Agile development environment. Previous testing, troubleshooting and coding experience in a QA, Development or other technical role is a requirement for success in this position.
Category
Technology-Engineering
ID
2024-2982
Position Type
Regular Full-Time
Job Locations US-TX-Dallas
ViaPath is seeking a Technical Support Tier 2 to join our team in our Tech Support department. The Tier 2 Tech is the escalation point for Tier I Techs to ensure customers receive the highest quality of service with the quickest possible results.  The technical support team is responsible for answering and resolving technical support issues that our customers are encountering with ViaPath products.  We are a seeking candidates who thrive in a fast-faced environment. The ideal candidate will be team oriented, able to work on multiple tasks simultaneously, exude excellent research and communication skills, and be able to document thoroughly.   Hybrid opportunity based at one of...
Category
Service Excellence-Technical Support
ID
2024-2977
Position Type
Regular Full-Time
Job Locations US-TN-Jackson
ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team.  Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services.  Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
Category
Service Excellence-Onsite Field Services
ID
2024-2971
Position Type
Regular Full-Time
Job Locations US-TN-Gallatin
ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team.  Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services.  Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.   This position will be based at the customer site in Hartsville, TN with a requirement to...
Category
Service Excellence-Onsite Field Services
ID
2024-2970
Position Type
Regular Full-Time
Job Locations US-TN-Jackson
ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team.  Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services.  Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.   This position will be based at the customer site located in Whiteville, TN with a...
Category
Service Excellence-Onsite Field Services
ID
2024-2969
Position Type
Regular Full-Time
Job Locations US-RI-Providence
ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory. 
Category
Service Excellence-Field Services
ID
2024-2966
Position Type
Regular Full-Time
Job Locations US-TX-Dallas
ViaPath is currently seeking a Supervisor, Record Keeping & Regulatory Compliance (BSA/AML) to join our team in Dallas, TX.   Serving as a key member of the Bank Secrecy Act/Anti-Money Laundering Compliance team and under the direct supervision of the BSA/AML Compliance Officer, the selected candidate will provide leadership and guidance in the day-to-day functions within the department. The Supervisor will be the primary training resource for new team members as well as provide ongoing training on daily responsibilities. This position will assist with the monitoring and reporting related to compliance with all BSA/AML requirements, including Office of Foreign Assets Control (OFAC)...
Category
Legal
ID
2024-2965
Position Type
Regular Full-Time
Job Locations US-VA-Falls Church
The Vice President, Business Intelligence & Analytics, is a senior IT leader responsible for executing the organization's technological vision, strategy, and innovation roadmap for BI reporting and data analytics. This position will report directly to the Chief Operating Officer and will be responsible for managing delivery and operations through a remote, geographically dispersed team.   The focus of this role is to spearhead strategic planning for analytics initiatives, mentoring the team to deliver strategic solutions within deadlines, and contribute significantly to the development of cutting-edge prototypes and final deliverables...
Category
Business Information
ID
2024-2958
Position Type
Regular Full-Time
Job Locations US-NC-Raleigh
ViaPath is currently seeking a Field Services Manager to join our team.  The position will report to the AVP of Field Services and will supervise ViaPath internal teams and vendor dedicated and non-dedicated site technicians servicing the ViaPath deployed products at customer facilities.    The selected candidate will be team oriented, able to work on multiple projects simultaneously, and have excellent communication skills all while providing both internal and external customers with the highest possible level of customer service and contract management to ensure we meet our goals in a timely and cost-effective manner.   This position...
Category
Service Excellence-Field Services
ID
2024-2954
Position Type
Regular Full-Time
Job Locations US-TX-Dallas
ViaPath is seeking a Corrections or Law Enforcement Intelligence Analyst to join our team. The responsibility of the Intelligence Analyst will be to provide direct support to the customer staff.  While in this critical position, you will have the opportunity to utilize your training and experience to assist corrections investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established timeframes.  The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.    This is NOT a Business Analyst...
Category
Intelligence
ID
2024-2953
Position Type
Regular Full-Time
Job Locations US-NV-Las Vegas
The Project Sr Analyst in the PMO will work to ensure that the assigned teams are utilizing the appropriate resources and are helping to keep the program on the path to success by monitoring cost, schedule, and performance of multiple projects, using tools like Microsoft Office and daily interactions with subject matter experts, customers, and other project analysts. The art of this role will be using exceptional communication skills (both internally and externally) to help drive successful deliverables.     This remote position can be located anywhere in the Western part of the US, as long as it's near an airport.
Category
Solutions-PMO
ID
2024-2950
Position Type
Regular Full-Time
Job Locations US-OH-Marysville
ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be servicing our clients in and around the Marysville, OH area.
Category
Service Excellence-Onsite Field Services
ID
2024-2935
Position Type
Regular Full-Time
Job Locations US-OH-Chillicothe
ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be servicing our clients in the Southern central Ohio region.
Category
Service Excellence-Onsite Field Services
ID
2024-2931
Position Type
Regular Full-Time
Job Locations US-TX-Dallas
ViaPath is seeking a Supervisor of Technical Services to oversee a portion of our Technical Support team that provide technical assistance on various product lines.  We provide hardware and software telecommunications solutions, and our support staff are responsible for the entire application ecosystem.  This position will oversee a multi-discipline team focused on providing excellent front line support to our facilities.  The focus areas are on quality, consistency, and first call resolution.  We are seeking an experienced leader who is very familiar with technical call center protocols/technologies, and has a track record of expressing expectations, and then successfully managing staff to those expectations.
Category
Service Excellence-Technical Support
ID
2024-2927
Position Type
Regular Full-Time
Job Locations US-IN-Valparaiso
ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be servicing our clients in Valparaiso and Plymouth, IN.
Category
Service Excellence-Onsite Field Services
ID
2024-2902
Position Type
Regular Full-Time
Job Locations US-FL-Tallahassee
ViaPath is seeking an Intelligence Analyst to join our team. The responsibility of the Intelligence Analyst will be to provide direct support to the customer staff.  While in this critical position, you will have the opportunity to utilize your training and experience to assist corrections investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established timeframes.  The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.    This position will be worked out of our client's lab in Tallahassee,...
Category
Intelligence
ID
2024-2899
Position Type
Regular Full-Time
Job Locations US-CA-Sacramento
ViaPath is currently seeking a Telecommunications Field Services Manager to join our team.  The position will report to the AVP of Field Services and will supervise ViaPath internal teams and vendor dedicated and non-dedicated site technicians servicing the ViaPath deployed products at customer facilities.    The selected candidate will be team oriented, able to work on multiple projects simultaneously, and have excellent communication skills all while providing both internal and external customers with the highest possible level of customer service and contract management to ensure we meet our goals in a timely and cost-effective manner.  
Category
Service Excellence-Field Services
ID
2024-2897
Position Type
Regular Full-Time
Job Locations US-IN-Sullivan
ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be based at the customer site and will be responsible for supervising a team of currently incarcerated individuals within the Indiana Department of Correction's ICI Industries operations.  The team is responsible for repairing, re-qualifying, and refurbishing ViaPath Android tablet computers including testing, component replacement and configuration broken tablets.   This position will be based at the customer site in Sullivan, IN.
Category
Enterprise Systems-Tablet Repair
ID
2024-2866
Position Type
Regular Full-Time
Job Locations US-HI-Hilo
ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.    This position will be servicing our client facilities across the major islands of Hawaii.
Category
Service Excellence-Onsite Field Services
ID
2024-2862
Position Type
Regular Full-Time
Job Locations US-NE-Lincoln
ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory. 
Category
Service Excellence-Onsite Field Services
ID
2024-2814
Position Type
Regular Full-Time
Job Locations US-SC-West Columbia
ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team.  Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services.  Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
Category
Service Excellence-Onsite Field Services
ID
2023-2784
Position Type
Regular Full-Time
Job Locations US-FL-Tallahassee
ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory. 
Category
Service Excellence-Onsite Field Services
ID
2023-2768
Position Type
Regular Full-Time
Job Locations US-TX-Grand Prairie
ViaPath is seeking a RMA Coordinator 2 that will work closely with all related departments to meet customer priorities and requests on a daily basis.  This position will need to follow work instructions in order to carry out the assignments correctly to meet tight schedules.  This position is primarily responsible for coordinating customer products and providing excellent customer service to maintain effective business relationships.   We are hiring for multiple shifts.  Must be able and willing to work one of the following shifts.
Category
Service Excellence-Field Services
ID
2023-2641
Position Type
Regular Full-Time